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Your Data Under Indonesia Payment Rails

Your account, wallet, and lobby activity for Live Football Odds, Dragon Hatch, Aviator, Bingo, and Royal Fishing are covered by this Privacy Policy, with DANA, OVO, GoPay, and…

DANA receipt logsOVO wallet checksGoPay transfer recordsQRIS payment IDs
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clan4d Your Data Under Indonesia Payment Rails
CONTACT PATHS

Privacy Contacts for DANA and QRIS

Privacy questions should reach the team that can see account history and payment references. Our chat desk is open 09:00-01:00 WIB every day, while email is better for document requests or corrections that need a written trail. Before we discuss account data, we ask for your registered phone, username, and a recent DANA, OVO, GoPay, or QRIS reference so we can confirm the request belongs to you.

Team online

Live chat 09:00-01:00 WIB

Chat gives you the quickest route for privacy checks tied to login alerts, device changes, or a missing QRIS receipt. We verify your username and registered phone before discussing account data.

Email [email protected]

Use email when you want a copy, correction, or deletion request logged in writing. Include your username, registered phone, and the payment rail involved, such as DANA or GoPay.

Account message center

From your account, open Profile, then Help, then Privacy Request to leave a ticket linked to your login. This path helps us match your message to the correct wallet activity.

DATA PRACTICE

How We Handle Your Data

A privacy policy only matters if the account flow follows it. We limit access to staff who need data for wallet checks, support, security, or legal duties.

Data we collect

We collect your username, registered phone, login records, device signals, wallet references, and support messages. Game history, such as Aviator or Bingo activity, is kept only where needed for account records.

Cookie use

Cookies keep your session active, remember language choices, and help us detect repeated failed logins. You can clear browser cookies, but you may need to sign in again after doing so.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with timestamps so we can trace deposits, withdrawals, and reversals. We keep receipt data separate from your public lobby display name.

Device security

When a new phone signs in, we may log browser type, IP region, and device label. Check Account, Security, Devices if you want to remove a session you do not recognise.

Retention period

We keep account records for the period needed to run the wallet, answer disputes, and meet legal duties. After that, records may be deleted, masked, or kept in restricted archives.

Request handling

For correction or deletion requests, we first confirm account ownership through your registered phone and a recent payment reference. Some records may stay longer where law or dispute handling requires it.

Privacy Questions Before You Join

Before you open an account, you should know how your data moves through sign-in, wallet checks, support, and game sessions. These answers cover the privacy steps we apply most often, including payment references, device logs, cookie choices, and account requests. If your case includes a legal or eligibility issue, we will handle access only where local law permits.

No. We use account data to run your wallet, secure access, answer support cases, and match payment references. We do not sell your personal data to advertisers or unrelated third parties.

We use payment references to match deposits, trace withdrawals, and confirm account ownership during privacy requests. The rail name, timestamp, amount, and receipt code help us avoid changing the wrong account.

Email [email protected] or use Profile, Help, Privacy Request after signing in. Include your username, registered phone, and one recent payment reference so we can verify your account before sending data.

Yes, send the correction request through chat, email, or the account message center. We will ask for proof tied to your registered phone or a recent DANA, OVO, GoPay, or QRIS receipt.

Cookies keep your session active, remember basic choices, and help detect unusual login patterns. If you clear cookies from your browser, you can still return, but you may need to sign in again.

Only staff or vendors who need the record for account operation, dispute checks, security, or support can access activity logs. Your public display name is kept apart from wallet receipt records.

Access and eligibility depend on local law and are available only where local law permits. If a legal restriction applies, we may limit access while keeping necessary account and payment records secure.

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